FAQs

How long does it take for my order to be delivered?

We ship our products quickly, and most orders are delivered within 7-12 business days. However, shipping times may vary depending on your location and other external factors such as weather, carrier strike,...Please refer to the timeframe on our Shipping Policy page for detailed production time.

Can I track my order?

Yes, you can track your order by visiting our tracking site: https://customfam.com/pages/track-order

How Can I Cancel Or Change My Order?

In the first 24 hours, you can request to cancel or modify your order by contacting us via email: cs@customfam.com. For further information, please kindly see our Cancellation & Modification Policy

How can I change my shipping address or shipping method?

In the first 24 hours, you can request to change the shipping address and shipping method of an order. An additional cost may be charged for upgrading shipping method from Standard to Expess Shipping.

Please note that, once the order is shipped out, the shipping address can't be changed.

What should I do if I have a problem with my order or product?

If you have a problem with your order or product, please contact our customer service team right away. We will work with you to resolve the issue as quickly as possible.

Email: cs@customfam.com

Can I see a preview of my order?

You can request a preview for your personalized order by contacting us via email or leave a note when placing order. The preview will be sent to your email in 24-48 hours.

*Note: If there is no reply from you 24 hours after the preview is sent, we will process your order like the last preview.